Looking to Obtain a Copy of Your Medical Records?

We offer two ways to access your medical record:

MyHealthOne Portal:

MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. *Note that some medical records may only be available through our hospital Medical Records office.

Access Patient Portal

Paper Copy of Medical Records:

Federal HIPAA laws require an authorization to be completed for all medical record requests, unless your provider is requesting them for your care. Your medical record, and the information it contains, is confidential. Therefore, we must confirm your identity before releasing your medical record. Only the patient or his/her legal guardian can sign the form. You can download the authorization form below:


While it is not required that you use this form, it is our policy that medical record requests be submitted in writing. If you are unable to print the form from the website and would like a copy, you may pick up a paper copy in person at the Information desk in the main lobby of the hospital or at any point of registration.

Your medical record, and the information it contains, is confidential. Therefore, we must confirm your identity before releasing any records. Please be aware that only the patient or his/her personal representative can request medical records.

For your convenience there are several ways to submit your medical records request:

1) Mail

EIRMC Release of Information - Healthport
525 Metroplex Dr
Nashville, TN 37211

2) Fax

(877) 865-9738

3) In Person

You may drop off the documents listed below to the Information Desk in the main lobby at Eastern Idaho Regional Medical Center. We are available to accept medical records requests between the hours of 8:00am ” 5:00pm, Monday through Friday.

Information needed for all requests:

1) Copy of a current government issued photo ID such as passport, driver’s license, State ID, or military ID.

You will receive your records by the method selected on your request 5-7 business days after our receipt of your request.

If your request is for records more than a year old or for multiple or extensive stays, it may take up to 30 days to reproduce the records. Be sure to include a current phone number with area code in your written request so we may contact you if we have questions regarding your request.

If you have additional questions, you may call our Release of Information specialists at (208) 227-2801 or toll free at (866) 270-2311.

How Does My Doctor Receive My Medical Record Information?

Our goal is to get your health information to the appropriate health care provider as quickly as possible. Your physician (or other healthcare provider) may request a copy of your medical records by faxing their request to (877) 865-9738. There is no charge to you for this service.

How Do I Order a Birth Certificate?

EIRMC does not maintain birth certificates; you must request them from the Idaho Bureau of Vital Records and Health Statistics. Learn more about this process here.