If Your Loved One is Having Surgery
For many patients, it is important to have the comfort and support of family members and friends.
Guidelines for Visitors
- There is a Surgery Waiting Room on the 2nd floor, if you have a loved one having surgery.
- Our Front Lobby entrance is locked at 10:00pm. Visitors may use the Emergency Room entrance from 10:00pm - 5:00am
- All children under 10 years of age must be accompanied and directly supervised at all times and in all hospital locations by a responsible adult. Two visitors are permitted in the Ambulatory Surgery Unit. Only one visitor is permitted in the Surgical Holding Area.
Checking on a Loved One’s Condition
We recommend that family designate one primary contact or spokesperson to communicate with physicians and nurses about how a patient is doing. The spokesperson can then relate information and updates to others in their group, freeing our caregivers to focus on patient care.
Due to federal privacy laws, we can provide patient information only to authorized people. For this reason, we issue a “patient pass code,” to certain family and friends. If you are seeking information on a patient, please provide this pass code to staff.
Our ATM, open 24 hours a day, is located in the Front Lobby next to the Gift Shop.
Our chapel is located on the second floor, adjacent to the Intensive Care Unit. Visitors of all faiths are welcome to visit for prayer and meditation.
Our cafeteria is open every day, 6:30am ” 2:00pm. The cafeteria also includes a Subway sandwich shop, open Monday through Saturday from 7:00am ” midnight and Sunday from 7:00am ” 10:00pm.
Vending machines for snacks and beverages are in several locations at the hospital, including the cafeteria. We also have an espresso stand (in our Front Lobby) that is open Monday through Friday, 8:00am ” 1:00pm.
Our Gift Shop offers flowers, jewelry, magazines, stamps, and many other items. It is located adjacent to the Front Lobby. Hours are 9:00am ” 6:00pm, Monday - Friday, and 10:00am ” 2:00pm on Saturday. For information, call 529-6205.
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Please contact the hospital operator by dialing 0 for further information.
Volunteers staff our Information Desk, located in the Front Lobby. The desk is staffed 7:30am ” 6:00pm, Monday - Friday, and 10:00am ” 4:00pm on Saturday and Sunday. During other hours, dial 0 on a hospital phone for information.
Internet (Wi-Fi) Service
WiFi at EIRMC allows patients and family to connect to the Internet (wall to wall wireless), so that they can send e-mails or surf the Net. It’s free and gives lightning-quick connection speeds. All you need is a mobile device, such as a laptop PC.
We have access to interpreters for a number of foreign languages. Please contact a nurse for these services.
We have several libraries open to the public. Our medical library is open Monday - Friday, 8:00am ” 4:30pm (call 529-6077). Our Wellness Center has a multimedia health library with reference and check-out materials, open Monday through Friday, 9:00am ” 4:00pm (call 529-6700). Also, our Heart Center has the Committed Hearts lending library, open Monday - Friday, 9:00am ” 5:00pm (call 529-6194).
Lost and Found
For information on items lost and found, please call Volunteer Services at 529-6201.
Mail and E-Mail
Volunteers deliver letters and packages for patients each morning Monday through Friday. Stamps and stationery may be purchased in the Gift Shop. Outgoing mail may be left at the nurses’ station or given to a Volunteer. An outside mail drop box is located at the main entrance.
You may send an e-mail to a patient at EIRMC.
Complimentary local newspapers are delivered to patient rooms, waiting rooms, and the lobby each weekday. Additional newspapers may be purchased at the main entrance.
EIRMC believes in caring for each person’s spiritual needs to help him/her heal as quickly and completely as possible. Patients and their families have access to pastoral care either through their own spiritual advisors, or through the hospital’s non-denominational Pastoral Care Services. Non-denominational services are held on Sundays. For more information, call Volunteer Services at 529-6201.
For the convenience of extended-stay families, we have an RV lot with electrical hookups just south of the hospital. Please call hospital security at 535-4560 for this free service.
If you have safety concerns after dark, our security staff will be happy to accompany you to your vehicle. Call 535-4560.
Surgery Waiting Room
Our Surgery Waiting Room is equipped for the comfort and convenience of families and friends. It has three telephones, vending machines, reading materials, and puzzles. Also, Volunteers are available to provide assistance and information.
If you’re an out-of-town visitor, be sure to ask for our Visitor Guide. It has information on local hotels, restaurants, stores, banks, pharmacies, and more.